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Client Relationships
Customer Complaints
- Delight them with your response.
- Tell customers that they matter to you.
Customer Visits
- Make visits to your business a good experience for people.
Key Customer Contact Points
- Where do most contacts occur? Work on making these contact
points great experiences for your customer.
Enhance The Value You Give To Customers
- Improve your service, response, knowledge, quality and
variety. Give a great service!
Be Positive Towards Your Customers
- Develop your own branding/special identity/specialist
subject.
- Develop a positive approach to contracts.
- Look for services customers really appreciate.
- Communicate more - meeting people matters.
- Develop action sheets for key customers.
- Visual image of business matters.
- Choose the type of customers that you want.
- Tell customers that you welcome referrals.
Staff Relationships
Commit To Training And Staff Development
- Clear direction, job clarity, client focus.
- Competence training, recognition and affirmation.
Staff Motivation
- Proper remuneration.
- Commitment and respect - involvement, consultation and
feedback.
- Promote high standards.
- Long-term orientation.
- Empowerment - ensure staff have the resources they need
and freedom to make choices.
- Relaxed and uncompetitive working relationships, good
social group.
- Flexibility - staff adaptable to different tasks.
- Staff specialising in areas of personal expertise.
- Have a time of day when you have fun, joke, relax.
- Provide a quiet time to be creative.
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